Career Opportunity – Customer Service Representative

Alpine Communications 003

Join our team!

Job Title: Customer Service Representative
Job Description:

Located in Elkader, Iowa, 15 miles west of the Mississippi River, in beautiful Clayton County.

As CSR you will bring customers face-to-face with the latest communications technology. Alpine’s mission is to turn customers into raving fans by providing outstanding customer service and support. This is achieved by providing customers precise answers to questions, quick and accurate responses and offering solutions to individual needs – while being truly passionate about their satisfaction. Duties include:

  • Take ownership of customer requests including all related activities to support the customer.
  • Provide a quality customer experience by effectively and thoroughly educating customers regarding product/service features and benefits.
  • Execute sales strategies to increase the sale and usage to company products and services.
  • Process appropriate documentation for new orders and installations and deposit all payments received.
  • Periodic assistance with accounts receivable and payable.

We are looking for a team player with exceptional interpersonal and communication skills, strong technical aptitude, unwavering work ethic, and a desire to achieve goals. Prior retail sales/customer service experience preferred.

Candidate should have the knowledge and skills usually acquired through an associate’s degree or experience in a similar capacity. Computer literacy including a working knowledge of Microsoft Office products required. EOE.

Accepting applications through February 5, 2016. Qualified candidates should send their resume and cover letter, including salary history to:

Alpine Communications
Attention: Human Resources
PO Box 1008, 923 Humphrey Street
Elkader, IA 52043
Fax: 563-245-2887