New! Pay By Phone

Making payments and inquiries on your balance can be done over the phone 24 hours a day, 7 days a week. Please call 245-4000, listen to the prompts, select the appropriate extension, and you will be transferred to Alpine’s automated pay-by-phone system.

The system is automated and all of your personal information, such as card number and payment amount, will be entered by YOU. At any time, you may hang up and this will discontinue the phone call. BEFORE YOU CALL YOU NEED YOUR ACCOUNT NUMBER! After dialing you will go to the main menu. You’ll be prompted to press numbers for the actions you wish to complete.

To be compliant with Payment Card Industry (PCI) Data Security Standards, a Personal Identification Number must be created for the automated system. You can create this PIN through the system if your social security number or business identification number is on file with Alpine Communication and you can verify the last four digits. If that information is not available, please call Alpine at 245-4000 to create this unique PIN.

PAY-BY-PHONE Quick Reference Guide
(563) 245-4000 or Toll Free 1-800-635-1059

MAIN MENU
1 – To make a payment on your account
2 – Check account status
3 – Create or update your PIN number
9 – Repeat this menu

HOW TO MAKE A PAYMENT
Please enter your account number followed by the # sign (if this is correct Press 1; if not Press 2. Next, enter your 4 digit Personal Identification Number.)
1 – To pay total amount due
2 – To pay a specific amount for example: enter 1 5 0 0 3 # for $150.03 (if this is correct Press 1; if not Press 2)
3 – To continue without making a payment (will take you back to payment options menu)
9 – To repeat this information

ONCE YOU ENTER AMOUNT YOU WANT TO PAY
1 – Add another account to payment total
2 – Process your payment

SELECT PAYMENT METHOD
1 – Pay by Discover, Mastercard, Visa
2 – Pay by check
3. Add another account to your payment total
4. Exit this menu without making a payment (will take you back to payment options menu)
9 – Repeat these options

CREDIT CARD AS YOUR PAYMENT METHOD
1 – If correct (enter credit card number; enter expiration
date; enter security code on back of card and Press #)
2 – Review your payments
9 – Repeat these options

CHECK AS YOUR PAYMENT METHOD
1 – If correct (enter bank nine digit routing number; enter checking account number and Press #; if personal account Press 1; if business account Press 2; if checking account Press 1; if savings account Press 2; if you want us to save payment information Press 1, if not Press 2)
2 – Review your payments
9 – Repeat these options

ACCOUNT STATUS MENU
Enter account number and Press # (if this is correct Press 1; if not Press 2. Next, enter your 4 digit Personal Identification Number.)
9 – Repeat this menu

CREATE OR UPDATE PIN NUMBER
To look up the information using your telephone number, Press 1. To look up your information using your account number, Press 2.
1 – Enter last four digits of your social security number or business identification number to verify identity
2 – Enter desired four digit PIN number