New Customer FAQs

New Customer Frequently Asked Questions

Please complete the CPNI Record Authorization form and mail it to our office or email it to us. You can also call Alpine Customer Service at 563-245-4000 Monday-Friday, 8:00 AM – 5:00 PM and provide them with your account password to add authorized users to your account.
Please complete the Authorization for Automated Withdrawal form and mail it to our office with a copy of a voided check.
View the @alpinecom.net email settings here or call Alpine’s technical support line at 1-888-264-2908 for assistance 24 hours a day, 7 days a week. You can also live chat with a support representative by starting a chat session by clicking the LIVE CHAT link in the upper right corner of the home page.
The stuttered dial tone is your message waiting indicator letting you know you have an unheard voicemail message. For instructions on setting up your Alpine Communications voicemail service refer to the Voicemail Guide.
Press OK on your FusionTV remote control to clear the message from your television screen.
The customer is responsible for the general maintenance and repair of all telecommunications wires and equipment (e.g. faxes, modems, phones, etc.) inside the home, as well as the telecommunication wire or Ethernet cable that travels from the Network Interface Device (NID) or Optical Network Terminal (ONT) to the phone jacks and Ethernet jacks. Alpine Communications offers Inside Wire Maintenance to help defer the cost of repairs to existing telephone wiring inside a customer’s home for a minimal charge. Read our Inside Wire Maintenance policy here.
Alpine is on a mission to create connected communities and we want your help! Do you have friends, family members, or neighbors who don’t have Alpine services? Refer them to Alpine Communications for internet, FusionTV, phone, or monitored security services. Once they sign up, you get a $50 credit on your account. Invite your friends to experience the Alpine difference. We promise personal, timely, reliable service from people who live here. Start referring today online or call us at 563-245-4000.
Alpine Communications bills in advanced for services you subscribe to. Partial Month Charges may occur when you start or change services. If you add a new service, you are billed from the day the new service is activated. This means your next bill may include a full month of the new service, plus each day you had the new service before your billing cycle began.Partial Month Charges are determined by taking the total monthly charge and dividing it by 30 days. This is the cost-per-day of service. This figure is then multiplied by the number of days in the partial month.
Please view the “How to Read My Bill” guide for more information. If you have questions about the details of your bill, please call Customer Service at 563-245-4000.
Using your FusionTV remote control, click MENU, then arrow down to SETTINGS, then arrow right to DISPLAY, press OK. In the DISPLAY SETTINGS menu, choose OFF for CLOSED CAPTIONING, then arrow down and press SAVE. Visit the FusionTV Video Tutorials page and view video 7, My Settings, for more options.
Internet-connected devices are meant to simplify your lifestyle; however, they bring with them an increased risk for problems like viruses, malware, and ransomware. Tech Home provides anti-virus and web security paired with unlimited virus removals. Learn more about Tech Home.TotalTech Services are one-time fixes that can help with your computer, peripherals, smartphone/tablet and peripherals and connected consumer electronics and more. We can fix just about everything and results are guaranteed! Call Total Tech 1-888-723-4932 for a free diagnostic.
Alpine Communications is looking for strategic places to expand our network and we are asking you to share your voice at join.alpinecom.net. We use the information we collect to determine where those places are. By signing up, you are expressing your interest in having services from Alpine Communications. It really is that simple! Once we have enough interest expressed in a specific area, we will consider constructing fiber-optic services there. The amount of work and expense to bring the Fusion Network to a neighborhood is huge. Simply put, the more support in your neighborhood, the more likely we are to bring fiber to your door.
As an Alpine FusionTV customer, you can now watch TV on the go, on any device! TV Everywhere streams some of your favorite channels and programming — including live TV and full episodes of current TV shows — to any Internet-enabled tablet, smartphone, laptop, PC, smart TV, and streaming media device. Plus, TV Everywhere is included with your FusionTV service! View our TV Everywhere page for instructions or register now at www.wtve.net
Alpine Communications works to connect our customer to the communities they belong to, near or far, with telephone and internet services. We believe these services are fundamental and everyone should have access to it. Eligible customers will get at least $9.25 toward their bill through the Lifeline Program. Learn more about Lifeline here.
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"I appreciate Alpine's interest in keeping its clients informed. I also appreciate the employees' attitudes when I call or contact them and their knowledge to trouble shoot or solve a problem I may have."
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